🎁 VANNIX GIFTERY | FREQUENTLY ASKED QUESTIONS

Got questions? We’ve got answers! 💥

🚚 1. How long does delivery take?

We know you’re excited to get your goodies! 💗 Please allow up to 4 working days for us to prepare your order before dispatch. Courier delivery time is additional and may vary depending on your location, courier schedules and other unforeseen circumstances.

We’ll do our very best to get your happy mail on its way as quickly as possible!

📦 Delivery fee: Our standard delivery fee is R129, shown at checkout before you complete your order.

Had a change of heart? 💭 Please contact us as soon as possible after placing your order. We’ll check its status and let you know whether cancellation is still possible.

Once your goodies have entered preparation or have been dispatched, changes or cancellations may no longer be possible. All cancellations are handled in line with our Terms & Conditions and applicable consumer law.

We put lots of love into preparing every gift box! 🎁 For this reason, we don’t offer voluntary change-of-mind returns or exchanges unless required by law.

However, your statutory consumer rights still apply, including any rights relating to qualifying faulty, damaged or incorrect goods and any applicable online-purchase cooling-off rights.

Need the nitty-gritty? Have a look at our Terms & Conditions for the full details.

Every now and then, a product might play hide-and-seek! 🙈 If an item becomes unavailable, we may substitute it with an item of equal or greater value that fits the theme and maintains the quality of your gift box.

The aim? To keep the gifting magic alive! ✨

Sometimes parcels take the scenic route! 🚚 Delivery times are estimates and may be affected by courier delays, public holidays or unforeseen circumstances.

If we become aware of a significant delay, we’ll do our best to keep you informed. Thank you for your patience while your goodies make their way to you! 💌

Oh crumbs! 😟 That’s definitely not the smile we wanted to deliver.

Please contact us as soon as possible if your parcel or any items arrive damaged. Include your order number and clear photos of the packaging and affected items so we can investigate.

We’ll review the situation and work with you towards a resolution in line with our policies and applicable consumer law. Please report any problems promptly, but reporting timeframes won’t remove rights you may have under the law.

For now, our gifting adventures stay local! 💚 We currently deliver within South Africa only and don’t offer international shipping.

Cue the happy dance! 💃 Once your order has been placed successfully, you should receive an order confirmation email.

Can’t find it? Check your spam or junk folder first. Still missing in action? Get in touch with us and share any order details you have so our Smile Makers can help. 💌

Your wellbeing matters! 💚 Some gift boxes may contain food, drinks or other products that could trigger allergies or sensitivities.

Please carefully check product descriptions, packaging, ingredient lists and warning labels before using or consuming any item. If you have a known allergy or sensitivity and need clarification about a product, contact us before ordering.

Product information may be supplied by third-party manufacturers, so always check the product’s own labelling.

Your privacy isn’t something we take lightly! 🛡️ We handle personal information in accordance with applicable South African data-protection requirements, including POPIA.

We use the information needed to process your order, arrange delivery, communicate with you and operate our store.

Want to know more about how your information is collected, used and protected? Take a peek at our Privacy Policy. 🔍

💌 STILL HAVE QUESTIONS?

Didn’t find what you were looking for? No worries!

Our Smile Makers are here to help. Get in touch through our Contact page, and we’ll do our best to point you in the right direction.

Because gifting should be fun, not confusing! 💖

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