TERMS & CONDITIONS
Vannix Giftery
Last updated: 10 October 2026
1. Introduction
Welcome to Vannix Giftery! We create fun, thoughtfully curated gift boxes designed to make gifting more exciting and bring smiles to the people who matter to you.
These Terms & Conditions govern your use of our website, purchases made through our online store, and the products and services we provide. Please read them carefully before placing an order.
By accessing our website or placing an order, you acknowledge these Terms & Conditions. Nothing in these terms is intended to exclude, restrict or remove any rights you may have under applicable South African law.
2. Business Information
Trading name: Vannix Giftery
Legal business or owner name: Vannix
Physical business address: Greenways, Strand, 7140
Location: Cape Town, South Africa
Email: [email protected]
Website: www.vannixgiftery.co.za
Business registration number: In Progress
VAT registration number: N/A
Vannix Giftery operates an online gifting store serving customers within South Africa.
3. Eligibility and Customer Information
You must be at least 18 years old to place an order through our website.
By placing an order, you confirm that the information you provide is accurate, complete and up to date. This includes your name, contact details, billing information, delivery address and any recipient details supplied for a gift order.
You are responsible for checking that all information is correct before completing your purchase. Incorrect or incomplete information may cause delays, failed deliveries or additional costs.
If you are purchasing a gift for someone else, you confirm that you are entitled to provide the recipient’s information for the purpose of fulfilling the order.
4. Products, Descriptions and Availability
We take care to display our products as accurately as possible. Product photographs, colours and presentation may vary slightly due to lighting, photography, screen settings, packaging availability or other practical considerations.
Please read the product description and included-item details carefully before ordering. Unless otherwise stated, the products and items listed on the relevant product page describe what is intended to be included in your purchase.
Note on Colours & Designs While we always strive to provide the exact colours and patterns shown, availability may vary from time to time. Where alternative colours, variants, or designs apply, this will be clearly highlighted in the product description so you’ll know exactly what to expect.
All products are subject to availability.
If an item becomes unavailable, we will contact you where a replacement or other material change is necessary. We will not automatically substitute a materially different item without appropriate communication and, where required, your agreement. If we cannot fulfil your order as agreed, we will offer an appropriate resolution in accordance with applicable law.
We reserve the right to update product descriptions, discontinue products or change product availability. Changes will not remove any rights relating to an order already placed.
5. Pricing and Payment
All prices are displayed in South African Rand (ZAR), unless otherwise stated.
The applicable product prices, delivery charges and any applicable taxes will be displayed during checkout before you submit your order.
We reserve the right to change prices and promotions without prior notice. Price changes will not ordinarily affect an order already placed, except where an obvious pricing error or another legitimate issue requires us to contact you before accepting or fulfilling the order.
Payment must be completed successfully before your order is prepared for dispatch, unless another arrangement is expressly agreed with us.
Payments are processed through the payment methods made available at checkout, including Yoco where applicable. Payment processing is subject to the relevant payment provider’s terms and security procedures.
If your payment fails, remains unconfirmed or appears to have been duplicated, please contact us before attempting repeated payments. If you believe you have been charged but have not received an order confirmation, email us at [email protected].
We will investigate payment issues and arrange an appropriate resolution where necessary.
6. Orders and Order Confirmation
Please review your basket carefully before completing your purchase. Check the products selected, quantities, prices, delivery address, recipient details, delivery charges and total amount.
Your order confirmation email acknowledges that we have received your order. It does not necessarily confirm that payment has cleared or that an order affected by a material stock, pricing or payment issue has been accepted for fulfilment.
We may contact you if we need to clarify information, resolve a payment issue, investigate suspected fraudulent activity or address a product availability problem.
If we are unable to fulfil an order after payment has been received, we will contact you and arrange an appropriate refund or other lawful resolution.
Where an order cannot be fulfilled within the applicable delivery arrangements, we will communicate the issue and work with you towards an appropriate resolution.
7. Order Changes and Cancellations
If you need to change or cancel an order, please contact [email protected] as soon as possible and include your order number.
We will do our best to assist. However, once an order has entered preparation, been packed, personalised or dispatched, changes or cancellations may no longer be practical.
Where an order has already been dispatched, it may not be possible to stop the delivery or redirect the parcel.
Any cancellation request, refund or other resolution will be handled in accordance with applicable South African law. Nothing in this section removes any statutory cancellation or cooling-off rights that may apply to your purchase.
8. Preparation, Dispatch and Delivery
8.1 Preparation time
Please allow up to four – seven (4 – 7) working days for us to prepare your order before dispatch.
This is our order-preparation timeframe and is not a guarantee that your parcel will arrive within four working days.
For these purposes, working days exclude Saturdays, Sundays and South African public holidays.
8.2 Delivery area and charges
We currently deliver within South Africa only, to locations serviced by our available delivery partners.
Our standard delivery charge is currently R129, unless a different charge or delivery option is displayed at checkout.
The final delivery charge will be shown before you complete your order.
8.3 Courier services and delivery times
Deliveries are handled by third-party courier or collection services. Available services may include The Courier Guy, PostNet and Pargo, depending on the destination and delivery options offered.
Courier transit times are separate from our preparation time. Delivery estimates may be affected by courier service coverage, high-volume periods, weather, public holidays, strikes, operational disruptions or other circumstances outside our reasonable control.
We will provide reasonable assistance when investigating a delivery issue, but we cannot guarantee a specific arrival date unless expressly agreed in writing.
Nothing in these terms removes any legal responsibility that applies to us in relation to delivery, loss, damage or failure to supply goods.
8.4 Delivery information
Customers are responsible for providing a complete and accurate delivery address, contact number and any necessary delivery instructions.
Please ensure that someone authorised can receive the parcel or that the selected collection point can be used as instructed.
Incorrect or incomplete delivery information may cause delays or additional courier charges. If you discover an error after placing your order, contact us as soon as possible. We cannot guarantee that an address change will be possible once an order is being prepared or has been handed to the courier.
8.5 Tracking and dispatch notifications
Where tracking is available, we will send dispatch information and tracking details to the email address associated with your order.
Tracking information is provided by the courier and may take some time to update after dispatch.
If your tracking information appears incorrect, has not updated for an unusual period or indicates a delivery problem, please contact [email protected] with your order number.
8.6 Delayed, missing or damaged parcels
If your parcel has not arrived within the expected timeframe, appears to be missing, arrives visibly damaged or contains incorrect or missing items, please contact us promptly.
Include your order number, a description of the issue and photographs of the parcel or items where relevant.
We will investigate the issue and liaise with the courier where necessary. Any replacement, refund or other remedy will be handled in accordance with applicable law.
9. Gift Messages and Recipient Details
If you include a gift message or provide recipient information, please check all names, spelling, contact numbers and delivery details carefully before submitting your order.
You are responsible for ensuring that any message or content you ask us to include is lawful and appropriate.
We use recipient information as reasonably necessary to prepare, address and deliver the gift, resolve delivery issues and meet applicable legal obligations. Gift recipients will not be added to our marketing lists simply because someone has purchased a gift for them.
10. Returns, Refunds and Exchanges
At Vannix Giftery, every gift box is carefully assembled and packed by hand. We take care to check the products, presentation and packaging before an order leaves us.
Because our gift boxes are curated and may contain multiple products, consumables and individually selected items, we ask customers to check product descriptions carefully before ordering.
Our returns policy is designed to be fair to our customers while protecting Vannix Giftery against avoidable losses, misuse of the returns process and claims that are not supported by the condition of the goods.
Nothing in this policy excludes or limits any consumer rights or remedies that cannot lawfully be excluded under South African law.
10.1 Change-of-Mind Returns
We do not offer voluntary returns or exchanges simply because a customer changes their mind, orders the wrong product, no longer wants the gift, or is unhappy with a personal preference, except where a return or cancellation right is required by applicable law.
Certain online purchases may qualify for a statutory cooling-off period. Where that right applies, we will honour it in accordance with the law.
Some goods are excluded from particular cooling-off rights, including certain goods made to a customer’s specifications, clearly personalised goods, goods that cannot be returned by their nature, and goods likely to deteriorate or expire rapidly.
A gift box is not automatically excluded from return rights simply because it is a gift box. The applicable rules depend on the goods included and the circumstances of the purchase.
Where a lawful cooling-off return applies, the customer may be responsible for the direct cost of returning the goods, as permitted by law.
10.2 Personalised and Customised Products
Products made to a customer’s specifications or clearly personalised for a particular customer may be excluded from certain statutory cooling-off rights.
Please check all names, spelling, wording, colours, personalisation details and other specifications before submitting your order.
Where you supply incorrect personalisation details and we produce the item in accordance with the details you approved, we will not voluntarily replace or refund the item merely because the supplied details were incorrect. This does not affect any rights you may have if we made an error or the product is otherwise defective under applicable law.
10.3 Food, Consumables and Hygiene-Sensitive Items
Some Vannix gift boxes contain chocolates, sweets, snacks, drinks, cosmetics, personal-care products or other consumable or hygiene-sensitive items.
For health, safety and hygiene reasons, we do not voluntarily accept change-of-mind returns of consumable items that have been opened, used, consumed, unsealed or otherwise made unsuitable for resale, except where applicable law requires otherwise.
Certain goods may also be excluded from specific statutory cooling-off rights because of their nature or likelihood of deterioration or expiry.
This section does not remove any rights that apply where an item is defective, unsafe, incorrectly supplied or otherwise covered by a legal remedy.
10.4 Damaged, Defective, Incorrect or Missing Items
If your order arrives damaged, contains an incorrect item, is missing an item listed in your order, or includes a product that is defective or unsafe, please contact us at [email protected].
Please include:
Your order number.
A description of the problem.
Clear photographs of the outer parcel, packaging and affected item or items, where possible.
Photographs of relevant labels, seals, ingredients or expiry dates, where relevant to the issue.
Please contact us as soon as reasonably possible after discovering the issue so that we can investigate promptly.
We may ask reasonable questions or request additional photographs or information to establish what happened. We may also inspect returned goods where appropriate and lawful.
We will assess the complaint and provide the remedy required by applicable law. Depending on the circumstances, this may include a repair, replacement, refund or another appropriate resolution.
We will not refuse a valid statutory claim solely because a customer cannot provide a photograph.
10.5 Incorrect or Incomplete Gift Boxes
Please check the product listing and included-item description before ordering.
If you believe an item listed as included in your gift box is missing, or you have received an item different from the one ordered, contact us with your order number and supporting details.
We will compare the order against the product listing and our packing records and investigate the issue.
If we confirm that we supplied an incorrect or incomplete order, we will arrange an appropriate remedy in accordance with applicable law.
If an item was clearly identified as a variation, optional extra or excluded item in the product listing, its absence will not by itself mean the order was incomplete.
10.6 Gift-Box Variations and Substitutions
Gift boxes may contain products whose colours, packaging or presentation vary slightly because of supplier changes or availability.
Where a listing expressly explains that particular items may vary, reasonable variations consistent with that description will not automatically qualify for a return or refund.
We will not use this provision to justify a material change that makes the order substantially different from what was advertised. If we cannot supply a material part of an order as agreed, we will contact the customer and offer an appropriate solution in accordance with applicable law.
10.7 Damage Caused After Delivery or Incorrect Use
We are unable to offer a voluntary refund or replacement for damage caused after delivery by misuse, accidental damage, neglect, failure to follow product instructions, unauthorised alteration or ordinary wear and tear, where the problem was not caused by a defect or other circumstance for which we are legally responsible.
This does not limit a customer’s statutory rights where applicable.
10.8 Return Authorisation and Inspection
Please contact us before sending any product back. Unannounced returns may be delayed because we need to identify the order and determine the appropriate process.
Where a return is appropriate, we will provide instructions for returning the goods and explain any applicable return costs.
Returned items may be inspected to assess the condition of the goods and the reason for the return. We may refuse a voluntary change-of-mind return that does not meet the stated conditions or that is not required by law.
We will not use inspection requirements to delay or deny a remedy to which a customer is legally entitled.
10.9 Refunds and Return Costs
Where a refund is approved or legally required, it will be processed in accordance with applicable law and the circumstances of the claim.
Where practicable and permitted, refunds will be made using the original payment method. We may request reasonable additional information where necessary to process the refund securely.
Responsibility for return delivery costs will depend on the reason for the return and the applicable legal requirements. Where the law requires us to bear those costs, we will do so.
10.10 No Blanket Exclusion of Consumer Rights
Nothing in this section removes or restricts rights available under the Consumer Protection Act, the Electronic Communications and Transactions Act or other applicable South African law.
Where a statutory right to cancel, return goods, receive a refund, obtain a replacement or seek another remedy applies, that right takes precedence over any conflicting voluntary policy stated here.
To request assistance, email [email protected] with the subject line “Return Request” and include your order number.
11. Product Safety, Allergies and Personal Use
Our gift boxes may contain a variety of products, which can include food, confectionery, cosmetics, personal-care products, accessories, toys, household items or other gift products, depending on the listing.
Customers should read product labels, ingredient lists, warnings, age guidance and instructions before use.
If you are purchasing for someone with allergies, sensitivities or specific health requirements, please check the relevant product information carefully and contact us before ordering if you need clarification.
We cannot guarantee that every product is suitable for every person’s individual needs or sensitivities unless the relevant information is expressly confirmed.
Products must be used according to their supplied instructions, labels and warnings. Adult supervision may be necessary for products intended for children.
Nothing in this section excludes or limits any legal responsibility that cannot lawfully be excluded, including applicable obligations relating to product safety, defective goods or misleading product information.
12. Promotions and Discount Codes
Promotions, discount codes and special offers are subject to the conditions stated with the relevant offer.
Conditions may include validity dates, eligible products, minimum spend requirements, usage limits or restrictions on combining offers.
Unless expressly stated otherwise, promotional codes have no cash value and cannot be applied retrospectively to orders already placed.
We reserve the right to withdraw or amend a promotion in accordance with its stated conditions and applicable law.
13. Privacy and Personal Information
We respect your privacy and handle personal information in accordance with applicable South African data-protection legislation, including the Protection of Personal Information Act (POPIA).
Personal information may be processed to manage customer accounts, process orders and payments, deliver products, provide customer support, communicate order updates, prevent fraud and meet legal obligations.
For full details of the information we collect, how we use and share it, how long we retain it and how you can exercise your privacy rights, please read our separate Privacy Policy, available on our website.
For privacy enquiries, contact [email protected].
14. Intellectual Property
All website content, branding, logos, graphics, photographs, product descriptions, written material and other content owned by or licensed to Vannix Giftery remain the property of their respective owners.
You may not reproduce, copy, distribute, publish, modify or commercially use our content without prior written permission, except where permitted by law.
Nothing in this section gives you ownership of Vannix Giftery’s branding or intellectual property.
15. Acceptable Website Use
You agree to use our website lawfully and responsibly.
You must not:
Attempt to gain unauthorised access to the website or its systems.
Interfere with the website’s operation or security.
Introduce viruses, malicious code or other harmful material.
Use the website for fraudulent, unlawful or infringing purposes.
Copy or misuse website content in a manner that infringes the rights of Vannix Giftery or another party.
We may take reasonable steps to protect the website, our customers and our business against misuse or security threats.
16. Website Availability and Errors
We make reasonable efforts to keep our website accessible and its information accurate. However, we cannot guarantee that the website will always be available, uninterrupted or free of technical errors.
We may update, maintain, suspend or change website features when reasonably necessary.
If a technical error, incorrect listing or pricing issue materially affects an order, we will contact the customer where appropriate and work towards a fair resolution consistent with applicable law.
17. Liability and Consumer Rights
Nothing in these Terms & Conditions excludes, restricts or limits any liability or consumer right that cannot lawfully be excluded, restricted or limited under South African law.
To the extent permitted by law, we are not responsible for losses caused by inaccurate information supplied by a customer, misuse of a product contrary to its instructions, or circumstances beyond our reasonable control.
This section does not remove any legal responsibility that may apply to us for defective or unsafe goods, misleading information, failure to fulfil an order or other matters governed by applicable law.
If any provision of these Terms & Conditions is found to be unlawful or unenforceable, the remaining provisions will continue to apply to the extent legally possible.
18. Complaints and Dispute Resolution
If you have a complaint about an order, product or service, please contact us first at [email protected]. Include your order number and a clear description of the issue so that we can investigate.
We will make reasonable efforts to respond and work towards an appropriate resolution.
If a dispute cannot be resolved directly, you may pursue any complaint or remedy available through the relevant South African consumer-protection authorities, regulatory bodies or courts, as applicable.
Vannix Giftery does not claim membership of or affiliation with an alternative dispute-resolution scheme unless expressly stated on our website.
Nothing in this section prevents you from exercising a right or remedy available under applicable law.
19. Changes to These Terms & Conditions
We may update these Terms & Conditions from time to time to reflect changes in our business, products, website or legal requirements.
The latest version will be published on our website with the applicable update date.
Changes will generally apply from the date they are published and will not automatically alter the terms governing an order already placed, except where required or permitted by law.
We encourage customers to review these terms periodically.
20. Governing Law
These Terms & Conditions are governed by the laws of the Republic of South Africa.
Any dispute will be dealt with by a competent South African court, subject to any applicable statutory rights, jurisdictional requirements or alternative remedies available to the customer.
21. Contact Us
Have a question about an order, product, delivery or these Terms & Conditions?
Vannix Giftery
Email: [email protected]
Order enquiries: [email protected]
Location: Cape Town, South Africa
Please include your order number in any order-related enquiry so that we can assist you as efficiently as possible.
Thank you for choosing Vannix Giftery. We appreciate your support and hope your gift brings someone a big smile!